At DialArchives, each order is prepared with care before dispatch. Due to the delicate and collectible nature of watches, pocket watches, stopwatches, clocks, and writing instruments, items are packed securely using protective packaging suitable for transit.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. During busy periods, public holidays, or where additional order checks are required, dispatch may take slightly longer.

Once your order has been dispatched, tracking details will be provided where available.

Australia-Wide Shipping

DialArchives ships orders within Australia using tracked postal or courier services, including Australia Post or equivalent delivery providers.

• Tracking is provided where available
• Secure packaging is used for watches and collectibles
• Signature on delivery may be used where appropriate
• Shipping cost is displayed at checkout before payment

International Shipping

International shipping may be available to selected countries depending on the item, destination, carrier availability, and shipping restrictions.

If international shipping is available at checkout, the shipping cost will be shown before payment. If your country is not available at checkout, please contact us before placing an order so we can check available shipping options.

Estimated Delivery Timeframes

Estimated delivery times after dispatch are:

• Australia: approximately 2–7 business days
• International: approximately 7–21 business days, depending on destination and customs processing

Delivery timeframes are estimates only and may vary due to courier delays, customs checks, weather events, public holidays, or peak shipping periods.

Shipping Costs

Shipping costs are calculated based on destination, item type, order value, and available carrier options. Final shipping costs will be displayed at checkout before payment is completed.

• Australia: free or flat-rate shipping may apply where shown at checkout
• International: shipping is calculated at checkout where available, or quoted by email where required

Packaging

All items are packed carefully using protective packaging. Where an item includes a box, papers, or accessories, these will be included only where clearly shown in the product photos or stated in the listing.

Duties, Taxes & Customs

International orders may be subject to import duties, taxes, customs fees, brokerage fees, or other charges applied by the destination country. These charges are the responsibility of the buyer and are not included in the item price or shipping cost unless explicitly stated.

DialArchives is not responsible for customs delays, import restrictions, or additional charges applied by customs authorities in the destination country.

Shipping Address

Customers are responsible for providing complete and accurate shipping details at checkout. DialArchives is not responsible for delays, failed delivery, or loss caused by incorrect, incomplete, or outdated address information provided by the customer.

Insurance & Signature Delivery

Where appropriate, shipments may include tracking, signature delivery, or insurance based on the value and nature of the item. If you require additional shipping coverage or a specific delivery method, please contact us before dispatch.

Lost, Delayed, or Damaged Items

If your order is delayed, lost, or arrives damaged, please contact DialArchives as soon as possible. For damaged items, please contact us within 48 hours of delivery and provide photos of the item, packaging, and shipping label.

We will review the issue and assist with the carrier claim process where applicable. Please keep all packaging materials until the matter has been reviewed.

Returns & Shipping

If you need to request a return, please contact us before sending any item back. Return instructions and the applicable return address will be provided after the return request has been reviewed and approved.

For full return conditions, please refer to our Returns & Refund Policy.

Contact

For shipping enquiries, please contact DialArchives at:
info@dialarchives.com