FAQ
Frequently Asked Questions
Orders & Payments
What payment methods do you accept?
We accept secure payments through the payment methods available at checkout, including major credit and debit cards and other supported payment options.
Is my payment secure?
Payments are processed through secure, encrypted payment gateways. DialArchives does not store full card details on its website.
When is my order confirmed?
Your order is confirmed once payment has been successfully completed and an order confirmation has been issued.
Shipping
Do you ship internationally?
DialArchives ships within Australia and may offer international shipping to selected countries, depending on the item, destination, carrier availability, and shipping restrictions.
If international shipping is available at checkout, the shipping cost will be displayed before payment. If your country is not available at checkout, please contact us before placing an order.
How long does shipping take?
Australia: approximately 2–7 business days after dispatch.
International: approximately 7–21 business days after dispatch, depending on destination and customs processing.
Delivery timeframes are estimates only and may vary due to courier delays, customs checks, public holidays, weather events, or peak shipping periods.
How long does it take to process my order?
Orders are usually processed within 1–3 business days after payment is confirmed, excluding weekends and public holidays.
How much is shipping?
Shipping rates are calculated at checkout based on your location, order value, item type, and available carrier options.
Will I receive tracking?
Yes, tracking information will be provided once your order has been dispatched where tracking is available.
Who pays customs duties or import taxes?
International buyers are responsible for any customs duties, import taxes, brokerage fees, or additional charges applied by their country unless explicitly stated otherwise.
Returns & Refunds
Do you accept returns?
DialArchives handles return requests in accordance with our Returns & Refund Policy and Australian Consumer Law.
We do not accept change-of-mind returns, buyer’s remorse returns, or returns based only on subjective expectations about vintage wear, patina, age, or style where the item matches the listing description and photos.
What if my item arrives damaged or not as described?
Please contact DialArchives as soon as possible so we can review the issue. For damaged-in-transit claims, please contact us within 48 hours of delivery and provide photos of the item, packaging, and shipping label.
Should I send an item back before contacting DialArchives?
No. Please contact us first. Return instructions and the applicable return address will be provided after the return request has been reviewed and approved.
Products & Condition
Are your watches authentic?
DialArchives reviews items before listing and aims to present them clearly and honestly using the information available at the time of listing, supported by photos, videos, condition notes, and product descriptions.
DialArchives visual review is not an official manufacturer authentication, certificate of authenticity, timing report, pressure test, or service report unless explicitly stated in the product listing.
Are your watches new or pre-owned?
DialArchives may offer brand new, modern pre-owned, vintage, antique, project, parts, or collectible items. Each product listing will state the item condition as clearly as possible.
Do vintage watches keep perfect time?
Vintage and pre-owned watches may show variation in timekeeping, power reserve, accuracy, and operation. Long-term accuracy and future performance are not guaranteed unless explicitly stated in the product listing.
Is water resistance guaranteed?
No. Water resistance is not guaranteed unless explicitly stated as tested. Any water resistance wording should be treated as a case, dial, or manufacturer specification marking only unless a current pressure test is specifically provided.
What do DialArchives condition ratings mean?
DialArchives condition ratings are internal visual assessment scores based on visible condition, presentation, and basic operation at the time of listing. They are provided as a guide only and are not an official manufacturer assessment, authentication certificate, timing report, pressure test, or service report.
Please review the photos, videos, product description, and condition notes carefully before purchase, as they form part of the item description.
Warranty
Do your watches come with warranty?
Warranty coverage depends on the specific item. Some items may include manufacturer warranty documents where clearly shown in the photos or stated in the listing. Some selected items may include a DialArchives seller warranty where explicitly stated.
Is manufacturer warranty included?
Manufacturer warranty is included only where the product listing clearly states this and the relevant warranty documentation is shown or supplied with the item. Manufacturer warranty coverage is subject to the manufacturer’s own terms and conditions.
Are parts, repair, or project watches covered by warranty?
Items listed as parts, repair, project, not running, or as-is are sold with that condition clearly disclosed and generally do not include warranty unless explicitly stated.
Box, Papers & Accessories
Are box and papers included?
Box, papers, warranty cards, manuals, spare links, accessories, or service records are included only where clearly shown in the photos or stated in the product listing.
What if a display box appears in the photos?
Decorative display boxes, props, stands, or background items are not included unless clearly stated in the product listing.
Independent Seller Notice
Is DialArchives affiliated with the watch brands listed?
DialArchives is an independent seller of pre-owned, vintage, and collectible items. DialArchives is not affiliated with, endorsed by, or authorised by the watch brands listed unless explicitly stated. Brand names, model names, reference numbers, serial numbers, and technical details are used only to identify the products.
Contact
How can I contact DialArchives?
You can contact DialArchives through our Contact page or by email at info@dialarchives.com.
Phone:
0479 082 204