Privacy Policy

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This Privacy Policy explains how DialArchives collects, uses, stores, and shares personal information when you visit our website, place an order, contact us, or interact with our services.

DialArchives is an independent online store based in Sydney, NSW, Australia.

Business Name: DialArchives
ABN: 13 764 344 568
Email: info@dialarchives.com

Information We Collect

We may collect personal information that you provide directly to us when you place an order, create an account, contact us, subscribe to updates, submit an enquiry, or interact with our website.

This information may include:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details and purchase history
  • Payment-related information processed through secure payment providers
  • Messages, enquiries, or customer service communications

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, log files, and similar technologies.

This may include:

  • Device and browser information
  • IP address
  • Pages viewed
  • Products viewed
  • Referring website or search source
  • Interactions with our website, advertisements, or emails

How We Use Personal Information

DialArchives may use personal information to:

  • Process and fulfil orders
  • Arrange shipping and delivery
  • Send order confirmations, updates, and tracking information
  • Respond to enquiries and customer service requests
  • Manage returns, refunds, warranty enquiries, or order issues
  • Improve our website, products, and customer experience
  • Prevent fraud, misuse, unauthorised transactions, or security issues
  • Comply with legal, accounting, tax, and regulatory obligations
  • Send marketing communications where permitted or where you have opted in

Payments

Payments are processed through secure third-party payment providers available at checkout. DialArchives does not store full credit card or debit card details on its website.

Payment providers may collect and process payment information in accordance with their own privacy policies and security standards.

Shopify

DialArchives uses Shopify to operate and host its online store. Shopify may process personal information to help provide ecommerce functionality, checkout, payment processing, order management, fraud prevention, analytics, and related services.

Your information may be processed by Shopify and its service providers in accordance with Shopify’s applicable privacy practices.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, improve website performance, analyse traffic, support checkout functionality, and provide relevant advertising or measurement where applicable.

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Advertising & Analytics

We may use analytics and advertising tools to understand website performance, improve our services, and show relevant advertising where applicable.

This may involve sharing limited personal information or browsing activity with analytics providers, advertising partners, or platform providers, subject to applicable law and privacy settings.

Sharing Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide services to customers.

These parties may include:

  • Shopify and ecommerce service providers
  • Payment processors
  • Shipping carriers and fulfilment providers
  • Email, communication, and customer support providers
  • Analytics and advertising providers
  • Fraud prevention, security, and compliance providers
  • Professional advisers, accountants, insurers, or legal advisers where required
  • Government, regulatory, or law enforcement bodies where required by law

International Transfers

Some of our service providers may store or process information outside Australia. By using our website or placing an order, your information may be transferred, stored, or processed in countries outside your place of residence, subject to applicable privacy and data protection requirements.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, tax, legal, fraud prevention, and record-keeping requirements.

Marketing Communications

If you subscribe to marketing emails or updates, we may use your contact details to send you information about products, offers, or store updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us at info@dialarchives.com.

Your Privacy Rights

Depending on where you live, you may have rights to access, correct, update, delete, restrict, or object to certain uses of your personal information.

You may also have rights relating to targeted advertising, sale or sharing of personal information, or cookie-based tracking depending on your location.

To exercise privacy rights, please contact us at info@dialarchives.com.

Your Privacy Choices

Where required by applicable law, you may be able to opt out of certain sharing, sale, or targeted advertising activities through our “Your Privacy Choices” page or applicable privacy controls.

You can visit our Your Privacy Choices page here: Your Privacy Choices.

Children’s Privacy

DialArchives does not knowingly collect personal information from children under the age of 16. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

Third-Party Links

Our website may contain links to third-party websites or services. DialArchives is not responsible for the privacy practices, content, or security of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or website functionality.

Any updated version will be posted on this page.

Contact

For privacy-related questions, requests, or complaints, please contact DialArchives at:

Email:
info@dialarchives.com

Business Location:
Sydney, NSW, Australia

This Privacy Policy should be read together with our Terms of Service, Returns & Refund Policy, Shipping Policy, and Your Privacy Choices page where applicable.
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